Banco BBVA

The staff's attention is terrible. You arrive with a digital shift and they tell you that you did it wrong, and the application gives you the correct options. They don't provide a solution, they just tell you to wait and zero kindness.

I arrived 4 o'clock they could still help me. I think that if they don't open 9am sharp they must be flexible

Terrible attention, it is a branch that does not give value to the user, to pass with an executive it is necessary to wait hours and hours, they do not use the shifts and pass to the users according to their internal criteria. I have never attended such an unprofessional branch.

The BBVA service is terrible, they make you waste a whole morning, for a process that seems super simple, the replacement of a credit card that they themselves begged you to give you and that they themselves recommend that I block and give you, according to them a new one in a matter of minutes, but this never happens. The truth is shameful, the poor attention and the lack of empathy and expeditious and quality service from this bank, it is a true nightmare to go to their offices for any procedure, it takes you a whole morning and even then your case is not resolved . I do not recommend under any circumstances their poor services, they need a real rethinking of their policies, training of staff and customer service, in short, a real waste of time!!!

The service is very slow, I needed to open a new checking and savings account apart from the one I already have. I had to wait outside without a waiting ticket to even get through. I was there for about an hour and 15 minutes, they only have two executives working and it takes about 1 hour per person. I ended up at HSBC opening the accounts.